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Senior IT Technical Support Specialist

TroxTiba
10th of Ramadan City, Cairo
Posted 4 years ago
162Applicants for1 open position
  • 143Viewed
  • 10In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Provide full support to the organizational PC/Laptop.
  • Maintain hardware equipment on a working condition.
  • Performing preventive maintenance.
  • Timely and accurately, respond to the assigned tickets and emails.
  • Coordinate with other team members to achieve user satisfaction.
  • Maintaining Anti-Virus for keeping the organization free of viruses.
  • Monitor Assigned Branches Connectivity.
  • Replace, renew and configure old hardware.
  • Update windows and other desktop applications.
  • Monitor Information Security Policy Execution.
  • Scheduled backup of users’ data.
  • Installing and configuring computer hardware, operating systems, applications printers and scanners for Users
  • Diagnosing and solving hardware/software faults occurred for users
  • Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance.
  • Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
  • Undertake any other reasonable task as assigned.
  • Investigate new technologies.
  • Give full support to the computerized machines like CNC and etc…..
  • Give full support to the ERP system users.

Job Requirements

  • A Bachelor's degree in Electrical/telecommunications/computer engineering or equivalent
  • Expert in Microsoft Office Products
  • Excellent Hardware Maintenance Skills
  • Excellent command of English
  • Previous experience in an Industrial environment is a must
  • MCSE, CCNA, A+, N+ knowledge or Certificate
  • ERP system knowledge is a must

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