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Job Description
- The Vice President of SaaSops will manage a team of 5-15 managers and ensure the team solves their daily challenges by removing blockers and managing constraints.
- It is expected that you will be monitoring the team's daily and weekly performance using our proprietary tools.
- The VP will be expected to ensure the availability, uptime, and cost optimization of our high-quality products.
- You should have an always-on mentality, a passion for metrics-driven decisions, and a desire to execute drastically differentiated technical operations processes using cutting edge technologies.
- You will be responsible for building out a globally dispersed technical operation using distributed teams and an ultra-efficient application hosting infrastructure.
- Your first priority will be to scale these activities – while continuing to meet tight, daily SLAs. Priority two will focus on long-term planning to drive continual improvement.
- Additionally, we expect you to lead and perform deep-dives into weekly metrics and escalations and leverage your broad Technical Operations Management experience to raise the level of the team performance in an atypical fast-paced environment.
KEY RESPONSIBILITIES
- Manages all customer-facing and internally focused SaaSOps product environments and service delivery activities
- Develops metrics to enable effective measurement of key performance indicators
- Develops and manages quarterly SaaSOps budget
- Develops long-range staffing and resource planning for organic and inorganic growth
- Develops, maintains and executes a clear integration playbook for SaaSOps inherited from future acquisitions
- Establish world-class standards and technical operations to deliver consistent, high-quality products across dispersed, global teams
- Implement operations management strategies to achieve world-class productivity and cost efficiency
Job Requirements
- Bachelor’s Degree in Computer Science (MS or PhD. preferred) is mandatory.
- +15 years of experience in IT Operations Management
- At least 5 years of SaaS Ops/Tech Ops/Infrastructure Ops/DevOps experience
- +3 years of experience managing Cloud Infrastructure Organizations (IaaS, PaaS, SaaS Ops)
- Proven leadership experience of building and managing globally dispersed teams with a size of 50+ heads within the last 3 years, where you were responsible for goal setting, performance measurement, and hiring/ firing decisions (direct reporting lines)
- Minimum of 2 years in a senior software engineering management position such as CTO/CIO, Head of Operations or Engineering, or VP of Operations or Engineering
- Proven experience in building high-performance teams and scalable best-practices in an Operations and/or engineering organization
- Proven ability to use metrics as a key driver in your decision-making processes
- Proven and recent experience of setting aggressive goals for your teams using SMART principles
- An advanced level of English
Nice to have:
- Cloud-based hosting experience with Amazon EC2 a significant plus
- Proven experience of migrating products from legacy infrastructure to the Cloud or between Clouds
- Recent experience with DevOps teams