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VP of SaaSOps ($ 200k/Year) Remote Work

CrossOver
Cairo, Egypt
Posted 4 years ago
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Job Details

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Job Description

  • The Vice President of SaaSops will manage a team of 5-15 managers and ensure the team solves their daily challenges by removing blockers and managing constraints.
  • It is expected that you will be monitoring the team's daily and weekly performance using our proprietary tools.
  • The VP will be expected to ensure the availability, uptime, and cost optimization of our high-quality products.
  • You should have an always-on mentality, a passion for metrics-driven decisions, and a desire to execute drastically differentiated technical operations processes using cutting edge technologies.
  • You will be responsible for building out a globally dispersed technical operation using distributed teams and an ultra-efficient application hosting infrastructure.
  • Your first priority will be to scale these activities – while continuing to meet tight, daily SLAs. Priority two will focus on long-term planning to drive continual improvement.
  • Additionally, we expect you to lead and perform deep-dives into weekly metrics and escalations and leverage your broad Technical Operations Management experience to raise the level of the team performance in an atypical fast-paced environment.

KEY RESPONSIBILITIES

  • Manages all customer-facing and internally focused SaaSOps product environments and service delivery activities
  • Develops metrics to enable effective measurement of key performance indicators
  • Develops and manages quarterly SaaSOps budget
  • Develops long-range staffing and resource planning for organic and inorganic growth
  • Develops, maintains and executes a clear integration playbook for SaaSOps inherited from future acquisitions
  • Establish world-class standards and technical operations to deliver consistent, high-quality products across dispersed, global teams
  • Implement operations management strategies to achieve world-class productivity and cost efficiency

Job Requirements

  • Bachelor’s Degree in Computer Science (MS or PhD. preferred) is mandatory.
  • +15 years of experience in IT Operations Management
  • At least 5 years of SaaS Ops/Tech Ops/Infrastructure Ops/DevOps experience
  • +3 years of experience managing Cloud Infrastructure Organizations (IaaS, PaaS, SaaS Ops)
  • Proven leadership experience of building and managing globally dispersed teams with a size of 50+ heads within the last 3 years, where you were responsible for goal setting, performance measurement, and hiring/ firing decisions (direct reporting lines)
  • Minimum of 2 years in a senior software engineering management position such as CTO/CIO, Head of Operations or Engineering, or VP of Operations or Engineering
  • Proven experience in building high-performance teams and scalable best-practices in an Operations and/or engineering organization
  • Proven ability to use metrics as a key driver in your decision-making processes
  • Proven and recent experience of setting aggressive goals for your teams using SMART principles
  • An advanced level of English


Nice to have:

  • Cloud-based hosting experience with Amazon EC2 a significant plus
  • Proven experience of migrating products from legacy infrastructure to the Cloud or between Clouds
  • Recent experience with DevOps teams

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JobsIT/Software DevelopmentVP of SaaSOps ($ 200k/Year) Remote Work