SaaSOps Software Engineering Manager ($ 100k/Year) Remote Work

• The SaaSOps Engineering Manager will be expected to ensure the availability, uptime and cost optimization of our high-quality products.
• You should have an always-on mentality, a passion for metrics-driven decisions, and a desire to execute drastically differentiated technical operations processes using cutting edge technologies.
• Our managers typically lead a team of 5-20 talented people, consisting of Engineers, Architects, and Chief Architects.
• We expect you to constantly improve the quality of team performance by coaching and mentoring.
• You are expected to leverage your technical depth as a former sysadmin, developer, and architect to push the team towards a high standard of technical excellence and be achieving the organization's quality bar.
• Our business methodology is to set aggressive quarterly goals for our products, which are driven by our product management team or the overall IT strategy.
• We measure performance weekly and the SaaSOps Engineering Manager will be expected to lead their team towards achieving daily and weekly goals.
• At Crossover, we set high-quality bars and push for constant improvements.

KEY RESPONSIBILITIES

• Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines and more of availability
• Mentor your teams of Chief architect, architects and engineers to deliver a consistently high-quality product which has a high “First Time Acceptance Rate” from the engineering leadership
• Eliminate complexity from both architecture and processes
• Optimize our public cloud computing costs
• Manage the uptime error budget of your product
• Perform capacity planning and pre-launch reviews
• Employ modern instrumentation to enable production applications and infrastructure observability and then act upon the results
• Practice sustainable incident response and blameless postmortems