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Job Description
- The SaaSOps Engineering Manager will be expected to ensure the availability, uptime and cost optimization of our high-quality products.
- You should have an always-on mentality, a passion for metrics-driven decisions, and a desire to execute drastically differentiated technical operations processes using cutting edge technologies.
- Our managers typically lead a team of 5-20 talented people, consisting of Engineers, Architects, and Chief Architects.
- We expect you to constantly improve the quality of team performance by coaching and mentoring.
- You are expected to leverage your technical depth as a former sysadmin, developer, and architect to push the team towards a high standard of technical excellence and be achieving the organization's quality bar.
- Our business methodology is to set aggressive quarterly goals for our products, which are driven by our product management team or the overall IT strategy.
- We measure performance weekly and the SaaSOps Engineering Manager will be expected to lead their team towards achieving daily and weekly goals.
- At Crossover, we set high-quality bars and push for constant improvements.
KEY RESPONSIBILITIES
- Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines and more of availability
- Mentor your teams of Chief architect, architects and engineers to deliver a consistently high-quality product which has a high “First Time Acceptance Rate” from the engineering leadership
- Eliminate complexity from both architecture and processes
- Optimize our public cloud computing costs
- Manage the uptime error budget of your product
- Perform capacity planning and pre-launch reviews
- Employ modern instrumentation to enable production applications and infrastructure observability and then act upon the results
- Practice sustainable incident response and blameless postmortems
Job Requirements
- Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering
- 10+ years of experience in hands-on system administration, Cloud/SaaS/PaaS operations
- Proven managerial skills with at least 3 years of experience managing teams of 5-10 people
- Production experience in SaaSOps/TechOps/Infrastructure Ops/DevOps, as well as networking, performance, security
- Excellent level of English proficiency
Nice to have:
- Understanding of current enterprise software technologies and development practices/tools, including virtualization, source control, build and test automation, and code quality automation technologies.
- Demonstrate success as a problem solver
- Be a results-oriented individual
- Comfortable “working virtually” with teammates and customers around the world