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Job Description
- Generation and distribution of quotations to support customers with their RFQ’s
- Ensuring the upload and recording of quotations in the relevant systems including CRM and ERP
- Monitoring and control of pricing proposals, aligned to regional pricing strategy and seek approvals where necessary.
- Ensuring that for any given opportunity that the necessary credit approvals are sought to ensure that the quotation can be converted with ease
- Cooperation with multiple commercial, finance and supply chain capabilities and partners to ensure that value is delivered through the entire value chain.
- Management of the communication process ensuring both internal and external customers are regularly updated.
- Capture, process and action any quality issues raised through customers feedback.
- Generation and distribution of weekly, monthly and as required reporting.
- Ensure continual improvement of quotation process and associated sales pipeline reporting.
Job Requirements
- Bachelor’s degree.
- Fluent spoken and written English and Arabic (French will also be beneficial)
- Tech Savvy, comfortable entering and retrieving data on web-portals, etc.
- Excellent math, organization, and time management skills
- Customer service experience with superior phone skills
- Ability to work in a fast paced, performance-based environment
- Practical experience in a similar position is a plus
- High customer service orientation
- Detail-orientation and good analytical skills
- Ability to communicate at different levels
- Good problem-solving as well as organizational skills
- Ability to both work effectively in a team and independently