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Job Description
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Inform clients of unforeseen delays or problems
- Ensure appropriate actions were taken to promptly resolve customers’ concerns.
- Document actions are taken and provide solutions to possibly avoid future occurrences
- Contact customer to respond to inquiries; notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer complaints to designated departments for further investigations.
- Assist in determination charges for services requested and arrange for billing.
- Complete contract forms, prepare change of address records and issue consignment orders
- Coordinate with customers on inventory and shipment of product
- Assist in the preparation and organizing of promotional material or events
Job Requirements
- Proper bachelor degree
- Strong verbal, written and interpersonal skills.
- Excellent English language.
- Proficient in using Microsoft Office applications, and database management.
- Ability to effectively work autonomously and as part of a team.
