Junior Business Transformation Consultant
IBM -
Riyadh, Saudi ArabiaPosted 4 years ago62People have clicked1 open position
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Your Role and Responsibilities
-
Responsible for monitoring and responding to open tickets submitted through an incident management system
- Troubleshoot and escalate alerts that cannot be resolved to appropriate section
- Prioritize and handle service requests and incidents
- Progress issues and provide relevant information for troubleshooting or for clarification
- Identify opportunities for process improvement and contribute to departmental initiatives
- Responsible for improving and documenting the technical processes around application support
- Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
- Resolve system problems
- Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
- Responsible for installing, configuring, and administering application servers
- Responsible for the set-up of interconnections to external interfaces, including Java, Mail server, RDBMS, and web services
- Develop scripts works with team to automate repeatable manual tasks
- Responsible for troubleshooting and resolving application or infrastructure issues
Job Requirements
Required Technical and Professional Expertise
- Graduation in Management Information Systems or Technolgy related major
Featured Jobs
Similar Jobs
- Openshift and DevOps EngineerIntiqaal Information Technology شركة انتقال لتقنية المعلومات - Riyadh, Saudi Arabia7 days ago