Junior Business Transformation Consultant

Your Role and Responsibilities

• Responsible for monitoring and responding to open tickets submitted through an incident management system

• Troubleshoot and escalate alerts that cannot be resolved to appropriate section
• Prioritize and handle service requests and incidents
• Progress issues and provide relevant information for troubleshooting or for clarification
• Identify opportunities for process improvement and contribute to departmental initiatives
• Responsible for improving and documenting the technical processes around application support
• Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
• Resolve system problems
• Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
• Responsible for installing, configuring, and administering application servers
• Responsible for the set-up of interconnections to external interfaces, including Java, Mail server, RDBMS, and web services
• Develop scripts works with team to automate repeatable manual tasks
• Responsible for troubleshooting and resolving application or infrastructure issues