Remote Hardware Technical Support – Italian Fluent

IBM - Cairo

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Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Work From Home
Salary:
Confidential
Languages:
Italian
Vacancies:
1 open position
About the Job

Your Role and Responsibilities

IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Cairo, Egypt is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

IBM's client Support Specialists are required to deliver post sales Remote Technical Support Services in french

Responsibilities:

  • Responding to client queries and providing initial remote technical software support in a timely manner
  • Maintaining highest client satisfaction and relationships even in severe and pressurized situations
  • Interacting with client and IBM functions consistently until problem solution
  • Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
  • Employing IBM's standard support delivery methodologies and tools
  • Logging all related activities for each customer query and handling client data securely
  • Performing in international software support delivery processes and environments
Job Requirements

Requirements:

  • B.Sc. in Electronics/Communication/Computer Engineering
  • Excellent communication and problem solving skills
  • 1 – 3 years of experience in Technical Support or similar fields
  • French school/university graduate with Fluent Italian Language

Preferred Professional and Technical Expertise:

  • Experience in handling or troubleshooting System X servers

Required Technical and Professional Expertise

  • B.Sc. in Electronics/Communication/Computer Engineering
  • Excellent communication and problem solving skills
  • 1 – 3 years of experience in Technical Support or similar fields
  • French school/university graduate with Fluent French Languages

Preferred Technical and Professional Expertise

  • Experience in handling or troubleshooting System X servers
About this Company

International Business Machines Corporation (IBM), incorporated on June 16, 1911, is a technology company. The Company operates through five segments: Cognitive Solutions, Global Business Services (GBS), Technology Services & Cloud Platforms, Systems and Global Financing.

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