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System Services Representative

IBM
Cairo, Egypt
Posted 4 years ago
18People have clicked1 open position
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Job Details

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Job Description

Your Role and Responsibilities

IBM Technology Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world.
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services as required by the client.
He/She will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Responsibilities

  • System Services Representative (SSR) is primarily responsible to assist in post-sales maintenance of IT equipment both IBM and non-IBM in customer accounts.
  • Possesses the knowledge and training necessary to perform as an electronics technician prior to becoming an SSR
  • Acts as a technical interface to customers for hardware support and the delivery of operational services as required by the customer.
  • Performs technical service and/or post sale support for hardware. Assists in services activities including systems assurance, installation, account management, basic problem determination, discontinuance and relocation for IBM and non-IBM systems.
  • Using established and varied techniques and procedures to perform basic problem determination and problem solving. Resolve customer hardware and software operational situations.
  • Understands and is able to articulate IBM's technical support delivery methodology, particularly, as it relates to base and enhanced support.

Job Requirements

Required Professional and Technical Expertise

  • Bachelor's degree in Computer Engineering or related fields.
  • Exhibits excellent communication, leadership and problem solving skills.
  • Applies specialized technical training, experience and knowledge to assist customers.
  • Demonstrates required proficiency in technical skills for this position.
  • Strong Service & Business Mind.
  • Normal/flexible office conditions at IBM and customer locations.
  • Frequent daily travel. Irregular customer-driven work hours including shift and weekend activities.
  • High availability and responsiveness goals; require use of many communications technologies.
  • Agree to work on off sift hours ( Stand by Shift )
  • Good command of English.
  • A valid driver’s license and reliable vehicle are required.
  • Possesses experience with System, Hardware or Server

Required Technical and Professional Expertise

  • Bachelor's degree in Computer Engineering or related fields.
  • Exhibits excellent communication, leadership and problem solving skills.
  • Applies specialized technical training, experience and knowledge to assist customers.
  • Demonstrates required proficiency in technical skills for this position.
  • Strong Service & Business Mind.
  • Normal/flexible office conditions at IBM and customer locations.
  • Frequent daily travel. Irregular customer-driven work hours including shift and weekend activities.
  • High availability and responsiveness goals; require use of many communications technologies.
  • Agree to work on off sift hours ( Stand by Shift )
  • Good command of English.
  • A valid driver’s license and reliable vehicle are required.
  • Possesses experience with System, Hardware or Server
  • AIX, Vmware and VIOS/HACMP/Vmware experience

Preferred Technical and Professional Expertise

  • IBM HW installation and support experience

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