Sales Manager - Alexandria

Responsibilities:

• Work with the senior management team to set revenue and sales goals on a monthly, quarterly, or annual basis.
• Increase customer satisfaction ratings and create innovative programs for up selling.
• Work with senior management to devise and implement innovative go-to-market strategies.
• Become a mentor to the sales and customer services team and nurture relationships with each associate in order to help them achieve their goals.
• Helping to build good customer relations.
• Recruiting staff and doing appraisals.
• Arranging staff meetings.
• Training and development.
• Handling complaints and queries (from customers and staff).
• Sorting security issues.
• Financial responsibilities.
• Arranging promotional events.
• Managing people:
• Set targets, performance plans, and objective standards for sales and customer services representatives.
• Meet with reps one-on-one weekly to review performance, progress, and targets. [Weekly]
• Deliver deep performance reviews for each individual rep once or twice per year. [Monthly, Semiannually and annually]
• Coach individual sales and customer services representatives one-on-one through phone work and prospecting help sessions to help them improve sales performance. [Weekly]
• Participate in spontaneous sales and customer services call [Semimonthly or monthly]
• Counsel, support, discipline, and report under performing sales and customer services representatives to top management.
• Develop a scalable sales and customer services process and ensure representatives adhere to it correctly.
• Ensure that reps use sales technologies, such as a CRM, correctly.
• Plan and implement training programs. Hold regular skills training sessions with internal or external sales trainers. [Semiannually]
• Plan and preside over weekly sales and customer services team meetings. [Weekly]
• Hold team events onsite or offsite. [Monthly]
• Recruit, select, on-board, and train new sales and customer services reps.
• Motivate and engage the sales and customer service teams with motivational tactics, such as sales contests, prizes, and public recognition.
• Unite the team: Ensure reps work as a positive unit and share their best practices.
• Set a good example for the team. Work according to company culture and values, prioritize ruthlessly, use good communication, and deliver results effectively.
• Managing customer needs:
• Maintain a deep understanding of customer needs and monitor their preferences.
• Resolve escalated customer issues and customer complaints regarding sales and customer services.
• Provide expertise when setting and adjusting pricing plans and discount rates.
• Provide advanced negotiation expertise.
• Connect the gym with customers and sales people in the field.
• Managing the business:
• Determine and assign sales and customer services quotas, targets, and/or goals. Project and forecast annual and quarterly revenue.
• Develop sales and customer services strategies to acquire new customers or clients.
• Track sales and customer service teams’ metrics and share them with company leadership.
• Analyze sales data on sales results and develop plans to address performance gaps.
• Collaborate with marketing executives to develop lead generation plans.
• Prepare budgets and approve expenditures.
• Monitor competition, economic indicators, and industry trends.

Job Details:

• 8 hrs shift from 4 PM till 12 AM.
• 4500 LE starting salary.
• 1 day off depending on the business needs.