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Job Description
- The job holder will be responsible for all collection/financial matters that are related to customers
- Issue receipts, refunds, credits to customers.
- Register and update cash flow in a timely manner.
- Respond to complaints/requirements and provide guidance when needed.
- Call clients
- Set Payment Appointments
- Aggressive collection skills
- Customer Communication: communicating with customers, usually via telephone, visits, etc. to resolve delinquent accounts and collect payment on debts.
- Documentation: keep detailed records of all customer communications, payment plans that customers have agreed to.
- Research and Customer Location: collections agents are skilled at researching and processing high volumes of information to maintain accurate records of debtor addresses and phone numbers to support debt recovery efforts.
- Prepare the monthly report for customer due to non-payments and settlements
Job Requirements
- Bachelor's Degree in Commerce
- Strong interpersonal and communication skills
- High level of flexibility and time management
- Ability to work in a fast-paced environment.
- Should have experience in collection section not less than 10 years .
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