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Ticketing Agent

JoviTronix
6th of October, Giza
Posted 4 years ago
43Applicants for2 open positions
  • 23Viewed
  • 1In Consideration
  • 17Not Selected
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Job Details

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Job Description

  • Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all procedures and regulations to achieve the highest possible quality of reservations and ticketing service
  • Serve all passengers professionally and quickly at the reservations counter to minimize customers waiting time on a daily basis.
  • Refer more complex cases to reservations supervisor.
  • Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimize customer complaints on a daily basis.
  • Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis.
  • Assist mishandled passengers to minimize passenger complaints on a daily basis.
  • Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
  • Maintain a database of customers
  • Investigate complaints to define and correct weak areas.
  • Advise of changes in flight plan or to cancel or confirm reservations
  • Calculate and process ticket for a refund through the station finance department.

Job Requirements

  • Fluency in English.
  • Very Good Amadeus User (Issuing, Reissue, Re validation).
  • Minimum 2 years Proven work experience.
  • Call Center Background.
  • Strong sales skills and commercial awareness.
  • Ability to interact, communicate and negotiate effectively
  • Sound knowledge of domestic and international travel trends.
  • Degree in Hospitality, Travel, Tourism, Business or relevant field

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