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Job Description
Planning & Organizing
- Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team.
- Sets with the RMs the monthly restaurant business plan and review monthly
Sales
- Monitor competitors activities and coordinate with operation and marketing managers to keep ahead of competition.
- Keep his RMs informed of any competitive activity
- Support the implementation of the marketing plan
- Support new products launch
Financial Excellence
- Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled appropriately.
- Analyze the operations / P&L to determine deviation from standards and coach the concerned RM to take corrective measures
- Monitors the operations effectiveness through the Pace Setter.
- Analyzes sales, labor, inventory and controllable on a continual basis and coaches RMs to take specific corrective action to meet or achieve margin and sales growth targets
- Coaches and assists RMs in controlling product, labor and other controllable expenses in conjunction with the Regional Operations Manager
- Approves operating expenditures with guidelines for other controllables and inventory
- Ensures that required audits and controls are in place
Restaurant Excellence
- Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards. Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions.
- Works with RMs to develop R&R plan and lead the R&R activities in his area.
- Monitors the effectiveness of restaurants operations through KPIs and provide constructive feedback & support.
- Ensure that all restaurants under his/her supervision are able to achieve QSC/CHAMPS objectives as per planned.
- Ensure understanding and awareness of safe & security procedures.
- Make sure all restaurant managers under his/her supervision are fully aware of any changes happened in the operations or any new products.
- Follow up on the periodic maintenance schedule.
- Oversees prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action.
- Ensures that Customer Mania mindset is embedded in each restaurant and the RGM sets the example in these areas
- Monitors and implements programs to improve order accuracy, speed of service, courtesy and cleanliness
- Coaches and models team involvement in problem solving to improve customer satisfaction
- Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager.
- Ensure best practices are shared.
Team Excellence
- Provides input in training needs and training effectiveness.
- Identifies & develops HIPOs
- Enforce and support all training & development plans for all staff under his/her supervision.
- Evaluate the performance of restaurant management in his area against established targets, implementation plan to improve performance.
- Ensure that restaurant teams understand & apply safety procedures.
- Investigate labor problems in his area and consult with operation and HRD manager for serious problems/complaints
- Ensures quality performance appraisals, individual development plans, bench planning and PCR.
Job Requirements
Special Requirements:
- This position is requiring weekend work, and Monday to Friday's pm shifts.
- This position is field oriented.
- This position requires "hands-on" approach and detailed knowledge is essential.
Specifications (Qualifications, Experience, and Skills)
- Strong preference for internal promote from RM position
- University graduate degree or equivalent Restaurants/industry experience
- 4-5 years supervisory experience in either a food service or retail environment
- Minimum of 6-10 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably in multi-outlet food/quick service restaurant environment.
- Experienced in operations management and business administration (minimum 2-3 years) with responsibility for achievement of operations targets, i.e., sales, profit, people management and procedural compliance.
- Thorough knowledge of our company's performance metrics, product specification and management systems
- Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
- Proven ability to drive customer satisfaction, financial performance and employee satisfaction
- Language skills: fluent Arabic and English (Oral/Written)
- IT Skills: Excellent MS Office.
- Creative and initiative
- Communication & Presentation skills
