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Senior MRI Application Specialist - Siemens Healthineers - Saudi Arabia

SIEMENS
Riyadh, Saudi Arabia
Posted 4 years ago
5People have clicked1 open position
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Job Details

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Job Description

What are my responsibilities?

  • On-site customer education at his/her Siemens systems; incl. turnover training, follow-ups, updates and upgrades for high-end systems and advanced/specialist applications
  • Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters; image and signal quality troubleshooting
  • Implementation of new methods and clinical workflows at customer system to expand customer portfolio
  • Professional application support to quickly process and resolve complex customer tickets, escalations and complaints, incl. error diagnosis and repair, image and signal quality troubleshooting
  • Support of PLM/CRM process, including field insight into customer needs, issues and known application errors as well as provision of troubleshooting know-how and experience, participation in the development and optimization of clinical applications, including system and user tests, test sites (MEP/CUT sites) support
  • Sales Support, e.g. product demonstration, preparation of clinical case studies, publications
  • On-site sales of Educate and Expand offerings, incl. lead generation, application consultancy and sales
  • Assistance in the development of central Application Training courses and execution of specific on-site Application Training courses for customer groups / institutions
  • Senior Customer Education Specialists are expected to Mentor, advise and support less experienced CES Apps.

Job Requirements

What do I need to qualify for this job?

  • Bachelor degree in medical imaging (radiology).
  • System, modality and application knowledge
  • Minimum 15 years of relevant experience
  • Clinical knowledge (customer core processes, clinical workflow, disease pathways)
  • Medical knowledge (anatomy, physiology and pathology)
  • Knowledge of the product portfolio of Siemens Healthcare and relevant competitors.
  • Sales, Presentation and demonstration skills
  • Fluency in English language
  • Adult Teaching / Learning Methods
  • Communication and customer interaction skills, including conflict handling skills
  • Medical imaging systems operational know-how, MS basic knowledge

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