Senior MRI Application Specialist - Siemens Healthineers - Saudi Arabia
SIEMENS -
Riyadh, Saudi ArabiaPosted 4 years ago5People have clicked1 open position
Job Details
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Job Description
What are my responsibilities?
- On-site customer education at his/her Siemens systems; incl. turnover training, follow-ups, updates and upgrades for high-end systems and advanced/specialist applications
- Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters; image and signal quality troubleshooting
- Implementation of new methods and clinical workflows at customer system to expand customer portfolio
- Professional application support to quickly process and resolve complex customer tickets, escalations and complaints, incl. error diagnosis and repair, image and signal quality troubleshooting
- Support of PLM/CRM process, including field insight into customer needs, issues and known application errors as well as provision of troubleshooting know-how and experience, participation in the development and optimization of clinical applications, including system and user tests, test sites (MEP/CUT sites) support
- Sales Support, e.g. product demonstration, preparation of clinical case studies, publications
- On-site sales of Educate and Expand offerings, incl. lead generation, application consultancy and sales
- Assistance in the development of central Application Training courses and execution of specific on-site Application Training courses for customer groups / institutions
- Senior Customer Education Specialists are expected to Mentor, advise and support less experienced CES Apps.
Job Requirements
What do I need to qualify for this job?
- Bachelor degree in medical imaging (radiology).
- System, modality and application knowledge
- Minimum 15 years of relevant experience
- Clinical knowledge (customer core processes, clinical workflow, disease pathways)
- Medical knowledge (anatomy, physiology and pathology)
- Knowledge of the product portfolio of Siemens Healthcare and relevant competitors.
- Sales, Presentation and demonstration skills
- Fluency in English language
- Adult Teaching / Learning Methods
- Communication and customer interaction skills, including conflict handling skills
- Medical imaging systems operational know-how, MS basic knowledge
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