Job Details
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Job Description
Responsibilities: (preferred in DWH field)
- Discuss all production support aspects with application development management
- Provide technical support for several applications and troubleshoots issues
- Develop relations with business community and the out sourced service providers .
- Planning and coordinating the resources and capabilities required to design new or changed services .
- Planning and managing support for incident management tools and processes .
- Provide additional support to existing production support procedures.
- Arrange, assign, adjust and monitor shifts to have appropriate coverage .
- Allocate support staff (first- and second-line) to resolve problems/incidents .
- Improving the effectiveness and efficiency of service design activities and processes .
- Driving the efficiency and effectiveness of the incident management process.
Job Requirements
- Ability to work under pressure
- Acceptance for Shifts and On-Call models
- Informatica PWC, PWX & IDR knowledge
- 1+ years of experience
- SQL queries
- Teradata is preferred
- DWH Concepts
- ETL Experience
- Male/Female
