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Job Description
About the Job:
- Install, configure and maintain computer hardware, software (PC-Laptops-Thin Clients-Handhelds-Tablets-Scanners) and other mobile devices with business applications.
- Deploy client operating systems (Windows platforms) with standardized applications and networking software.
- Tracks incidents in IT system. troubleshoots technical issues. provides support via phone, email, and face-to-face in a timely manner, during standard business hours and after work hours (over time) in any outlets if required.
- Ensure data integrity regarding to our fixed asset inventories.
- Ensure anti-virus software is installed, properly configured, and regularly updated.
- Operate servers and maintain the daily and monthly users and servers backups.
- Administrate branch (outlet) active directory server with joining users, computers and group polices.
- Perform basic troubleshooting on issues related to the ERP system applications.
- Diagnose and resolving issues relating to business internet connectivity, WAN technologies, remote access and ADSL and follow up network communication problems with ISP.
- Create new users accounts, permissions and maintain all workstation (PC's, Mobiles and Tablets and review all user profiles access list and authorities.
- Operate and maintain printers and perform routine maintenance then follow-up the operating conditions off site maintenance to ensure integrity of operations processes.
- Follow up with the service providers regarding the IT maintenance to ensure effective work operations.
- Ensure continuous development and update of IT knowledge.
- Follow the rules and guidelines of the concerning Operations, Security and Business Continuity.
- Monitoring and maintaining computer systems and networks.
- Providing technical support and system document with Dbase in details.
- Repairing and replacing equipment as necessary.
- Has basic knowledge about mobile application, online payment systems and components.
Job Requirements
Job Requirements
- Bachelor's degree or any equivalent diploma (computer science preferred).
- One to two years of experience in the same field.
- Network design, configurations, and maintenance.
- Knowledge of basic computer hardware.
- Hardware maintenance.
- Microsoft Office.
- Cloud application.
Job Qualifications
- Sincerity, honesty, and preservation of confidentiality of data.
- Initiative and Self-motivation.
- Professionalism and courtesy.
- Exceptional written and oral communication skills.
- Keen attention to detail and strong documentation skills.