Information Systems Specialist - Alexandria

About the Job:

• Install, configure and maintain computer hardware, software (PC-Laptops-Thin Clients-Handhelds-Tablets-Scanners) and other mobile devices with business applications.
• Deploy client operating systems (Windows platforms) with standardized applications and networking software.
• Tracks incidents in IT system. troubleshoots technical issues. provides support via phone, email, and face-to-face in a timely manner, during standard business hours and after work hours (over time) in any outlets if required.
• Ensure data integrity regarding to our fixed asset inventories.
• Ensure anti-virus software is installed, properly configured, and regularly updated.
• Operate servers and maintain the daily and monthly users and servers backups.
• Administrate branch (outlet) active directory server with joining users, computers and group polices.
• Perform basic troubleshooting on issues related to the ERP system applications.
• Diagnose and resolving issues relating to business internet connectivity, WAN technologies, remote access and ADSL and follow up network communication problems with ISP.
• Create new users accounts, permissions and maintain all workstation (PC's, Mobiles and Tablets and review all user profiles access list and authorities.
• Operate and maintain printers and perform routine maintenance then follow-up the operating conditions off site maintenance to ensure integrity of operations processes.
• Follow up with the service providers regarding the IT maintenance to ensure effective work operations.
• Ensure continuous development and update of IT knowledge.
• Follow the rules and guidelines of the concerning Operations, Security and Business Continuity.
• Monitoring and maintaining computer systems and networks.
• Providing technical support and system document with Dbase in details.
• Repairing and replacing equipment as necessary.
• Has basic knowledge about mobile application, online payment systems and components.