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Sales Force and Call Center Lead - Excellent Opportunity for Emirati Nationals

SIEMENS
Dubai, United Arab Emirates
Posted 4 years ago
168People have clicked1 open position
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Job Details

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Job Description

Sales Force professional with Call Center expertise

What are my responsibilities?

  • Manage first level calls and log it in Sales Forces. Distribute queries and escalate customer information and requirements to relevant internal organisational units, mainly sales and service.
  • Ensure meeting of Customer Satisfaction Process KPI’s
  • Coordinates Customer Business Centre operations and monitors the execution of logged requests by the organizational guidelines.
  • Strong collaboration and liaison with internal and external stakeholders
  • Ensure customer satisfaction
  • Implements internal processes and regulation.
  • Ensures adherence to public and regional standards and regulations.
  • Acts as first level escalation instance.

Job Requirements

What do I need to qualify for this job?

  • Previous experience with Sales Force
  • Previous experience as active marketer in a call center
  • Experience in a customer facing environment with know-how of Industry Products and Solutions for the Smart Building and Smart Office industry
  • Engineering degree and or Marketing degree
  • Professional level and experience with SalesForce
  • Must be must be very structured, quick, reactive and disciplined in a busy sometimes demanding environment
  • Preferable Customer Facing / Service Background

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