Sales Force and Call Center Lead - Excellent Opportunity for Emirati Nationals
SIEMENS -
Dubai, United Arab EmiratesPosted 4 years ago168People have clicked1 open position
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Job Description
Sales Force professional with Call Center expertise
What are my responsibilities?
- Manage first level calls and log it in Sales Forces. Distribute queries and escalate customer information and requirements to relevant internal organisational units, mainly sales and service.
- Ensure meeting of Customer Satisfaction Process KPI’s
- Coordinates Customer Business Centre operations and monitors the execution of logged requests by the organizational guidelines.
- Strong collaboration and liaison with internal and external stakeholders
- Ensure customer satisfaction
- Implements internal processes and regulation.
- Ensures adherence to public and regional standards and regulations.
- Acts as first level escalation instance.
Job Requirements
What do I need to qualify for this job?
- Previous experience with Sales Force
- Previous experience as active marketer in a call center
- Experience in a customer facing environment with know-how of Industry Products and Solutions for the Smart Building and Smart Office industry
- Engineering degree and or Marketing degree
- Professional level and experience with SalesForce
- Must be must be very structured, quick, reactive and disciplined in a busy sometimes demanding environment
- Preferable Customer Facing / Service Background