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Customer Service Representative

Centro
Maadi, Cairo
Posted 4 years ago
166Applicants for10 open positions
  • 159Viewed
  • 79In Consideration
  • 57Not Selected
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Job Details

Experience Needed:
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Job Description

Job Purpose:

  • Providing customers support through answering their inquires via various methods of contact.

Responsibilities:

  • Provide customer support through answering inquiries via Voice calls, E-mails, and live Web Chat to ensure customer satisfaction with services.
  • Facilitate sales process through connecting customers to client consultants to assist in purchases.
  • Manage billing inquiries through use of various internal systems to meet client objectives.
  • Document customer interactions using internal systems to assist them in future inquiries.
  • Ensure customer contact is adhering to professional and business structure to maintain brand quality.

Job Requirements

Applicants Requirements:

  • Excellent command of English
  • 0-1 years of experience in Contact Centers
  • Fluent in written and spoken English
  • Excellent communication skills
  • Strong time management skills
  • Basic Computer skills

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