Browse Jobs
For Employers
Post JobLog inGet Started

Customer Support First Line Agent / Foreign Languages

DELL EMC
Cairo, Egypt
Posted 4 years ago
217Applicants for30 open positions
  • 125Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Provides front end non-technical support for Dell Technology's Internal and External Customers.
  • Follows call/chat handling procedures to ensure excellence in customer service. Work hours comprise of shift patterns, weekends, and holidays to cover a 24 X 7 period.
  • Create, research and update service requests.
  • Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc.
  • Implement escalation procedures as required.
  • Inspect and influence global process alignment for incident management.
  • Interface with Global support teams and Field personnel.
  • Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service.
  • Performs Tiered Services enforcement based upon customer's contract level and routes these customers to appropriate service teams

Job Requirements

  • MUST have a 2nd European language " Italian, Spanish, German, French"
  • Years of experience: 0-2

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Support First Line Agent / Fore...