Customer Support First Line Agent / Foreign Languages

DELL EMC - Cairo

160
Applicants for
30 open positions
84
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
French, German, Italian, Spanish
Vacancies:
30 open positions
About the Job
  • Provides front end non-technical support for Dell Technology's Internal and External Customers.
  • Follows call/chat handling procedures to ensure excellence in customer service. Work hours comprise of shift patterns, weekends, and holidays to cover a 24 X 7 period.
  • Create, research and update service requests.
  • Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc.
  • Implement escalation procedures as required.
  • Inspect and influence global process alignment for incident management.
  • Interface with Global support teams and Field personnel.
  • Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service.
  • Performs Tiered Services enforcement based upon customer's contract level and routes these customers to appropriate service teams
Job Requirements
  • MUST have a 2nd European language " Italian, Spanish, German, French"
  • Years of experience: 0-2
About this Company

Our story began with two technology companies and one shared vision: to provide greater access to technology for people around the world. Dell Technologies is instrumental in changing the digital landscape the world over, fueled by the desire to drive human progress through technology.

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