Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Responsibilities
- Test new products (SW and Embedded Systems) by designing and executing test cases.
- Create test reports and raise bugs to be handled by development team.
- Implement metering solutions at customer side and insure that it meets customer requirement
- Provide customer training on metering solution.
- Provide end-users with technical support via visiting customer side, call, or e-mail.
- Handle customer complaints and escalate unresolved issues
- Assist with projects to roll-out enhanced or new functionality
- Assist with new installations of network, systems, and applications and software deployment
- Assist with systems monitoring
- Diagnose, troubleshoot equipment and software
- Generate technical guides and user manuals
- Perform functional and UI testing for new or modified features based on quality and usability standards
Job Requirements
Education
- BS Degree in Electronic Engineering, Electricity Engineering or Computer Science,
Experience
- At least 2-5 years of experience in a technical support role
Knowledge / Skills / Abilities
- ISTQB Certified is preferred.
- Strong knowledge in electricity and electronics.
- Aware for how to deal with database management systems (SQL or Oracle).
- Working knowledge of web programming technologies and languages including HTML, CSS, JavaScript, and SQL queries to troubleshoot web applications is a plus.
- Excellent communication and presentation skills, written and verbal.
- Ability to articulate complex technical subject matter in a clear and easy to understand manner to both technical and non-technical audiences.
- Outstanding interpersonal and relationship-building skills with a high degree of responsiveness and integrity.
- Ability to anticipate, comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.
- On call support
- Ability to travel to all governorates
- Ability to manage tasks and priorities with competing deadlines while maintaining a positive attitude.
- Self-motivated with the ability to multi-task in a fast-paced, high volume, and customer centric environment with high attention to detail.
Featured Jobs
Similar Jobs
- Automation Testing Engineer.Fawry for Banking Technology and Electronic Payments S.A.E - Smart Village, Giza1 day ago
- Senior Testing EngineerFawry for Banking Technology and Electronic Payments S.A.E - Smart Village, Giza1 day ago
- Network Engineer/ Network Tech...Smart Villages Development & Managment Company - Abu Rawash, Giza7 days ago