Job Details
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Job Description
- Issuing and updating rental contracts (paper form and on the computerized system).
- Receiving copies of customer documents (e.g. customers’ license, ID, bank vouchers, etc.)
- Coordinating with the Fleet department the cars’ availability, condition and preparation.
- Receiving customer complaints / issues regarding the car and working on solving them.
- Confirming a car’s condition during the customer’s return of the rented car.
- Coordinating the license renewal with the Custom Clearance & License department under the Executive Operations Manager supervision.
- Send customer satisfaction surveys to clients.
- Report on and present results of customer surveys to the Business Unit Director.
- Update customer database and ensure that all the information held on contacts and customers is up to date.
- Carrying out monthly market surveys on competitor rental company prices, products and offers.
Job Requirements
- Relevant university degree.
- Males only
- Very good command of the English language
- Proficiency in Microsoft office (Excel, Word, and Outlook)
- Highly organized and a multi-tasker
- Excellent communication skills
- Great team player
