Category Merchant Manager

Key Responsibilities:

• Understand Amazon seller Services products and services and track/report business performance and problem areas using appropriate metrics.
• Work cross functionally with the account management team to fix problems with sellers
• Use Amazon’s tools to problem solve and validate solutions
• Partner to define goals around key operational metrics
• Recommend business actions based on analytical findings. Includes defining new metrics, techniques, and strategies to improve seller performance

The successful candidate will:

• Demonstrate intense customer focus and highest level of integrity, intellectual honesty, and strong work ethic.
• Be sharp, analytical, and thoughtful. Thoroughly thinks through problems to come up with solutions.
• Proven ability to successfully thrive in an ambiguous environment and changing market conditions.
• Takes initiative. Doesn't wait to be asked. Plans efficiently while avoiding analysis paralysis.
• Strong team player, acts like an owner, and ultimately focused on delivering results with high standards.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• Superior verbal and written communications skills; particularly, the ability to deliver analysis in a clear and actionable format. Deliver effective presentations of findings and recommendations to multiple levels of stakeholders.
• Define goals for the program in line with the program objectives, develop an execution plan to exceed them
• Serve as leader and point of contact for escalated contact resolution of a supervisory nature or complex problems
• Work with the head of account management to finalize annual goals for the team and track the same on weekly/monthly/quarterly basis through the year.
• Ensure KPIs are published and reviewed on a daily, weekly, monthly basis and perform analysis on any behaviors / processes that could impact on data integrity