Facility Service Delivery Manager, MEA
Uber -
Dubai, United Arab EmiratesPosted 4 years ago58People have clicked1 open position
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Job Description
- Focus on Key Performance Indicators and Service Level Agreements to clearly define the desired outcomes (goals/objectives) for the service provider.
- Manage the Internal relationship with Uber stakeholders.
- Focus on the implementation of the strategic goals and objectives for Facilities Management.
- Educate the FM service provider on Uber business needs.
- Ensure the FM service provider delivers the desired outcomes established in their contract and scope.
- Closely collaborate with the FM service provider to identify new requirements and services that could be included to the contracted scope.
- Own Operating Expenses (OPEX) budget and spend management for their respective portfolio.
- Ensure corrective actions are taken to maintain OPEX within the approved budget .
- Manage non-capitalized projects demonstrating Project Management and stakeholder management abilities.
- Partner with FM service provider to achieve savings and cost efficiency.
- Act as a key element of the FM governance structure to ensure continuous improvement for facilities management in the region.
- Focus on end customers/user satisfaction.
- Build strong relationships with internal partners such as Technology (IT), Audio Visual (AV), Security, EHS and support areas (Legal, HR).
- Serve as an escalation point for the FM service provider and stakeholders regarding facilities related activities.
- Maintain the Change Control Process from Uber’s side.
- Manage communications to the end-users and business.
Job Requirements
- Minimum 10 years experience in Facility Management, including managing outsourced service providers
- A passion and vision for creating an exceptional client experience
- Excellent verbal and written communication skills
- Excellent organization and Customer Service skills
- A drive to excel and a strong sense of responsibility
- Ability to manage multiple assignments simultaneously
- Strong analytical and financial skills required to synthesize complex and diverse data, with strong risk management and impact analysis skills
- Computer savvy, highly proficient in creating presentations, schedules, budgets and financial models
- Confident in presenting ideas to large and small audiences and reaching out to all levels of the company
- Flexible, positive and focused on the employee experience
- Ability to travel frequently
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