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Job Description
- Receive inbound calls for International & Domestic Air, Hotel and Local booking inquiries from customers.
- Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
- Document all calls with regards to participant inquires accurately using the company system and tools.
- Follow up (Call and Email) with customers in case of pending / escalated issues.
- Provide end-to-end support when it comes to Involuntary Flight Schedule change.
- Communicate clearly and effectively with customers
Job Requirements
- Graduate with University Degree.
- Customer Service Background
- Minimum of 2 years’ experience.
- Excellent Computer skills, Advanced MS Excel and access is required.
- Very good in Arabic & English (Reading, Writing & Oral).
