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Job Description
- Works with internal stakeholders to align technology solutions with business strategies
- Achieve a higher Customer satisfaction (internal and external).
- Apply Customer service trends.
- Apply latest technologies that Facilitate Company vision.
- Ensures the business need is addressed by the technical solution from a conceptual standpoint.
- Minimize business value lost during assigned project execution
- Ensure that, CRM Solutions are implemented as designed and as per business expectation
Job Requirements
- Computer Engineering or computer science or equivalent
- English Level: V. Good
- MS Office Level: Good
- Business Process Re-engineering
- Strong communication، facilitation and negotiation skills
- Excellent interpersonal and team leadership skills
- Ability to effectively engage senior IT and business leaders
- Dynamics CRM Techno-Functional Experience.
- Project Coordination and Management.
- Good Knowledge of Report Designing tools.
- Good Knowledge of SQL server and Database Design.
- Fair Knowledge of Web Development. Understanding of IT systems environments and IT industry trends
- Understanding of ITIL methodology with emphasis on ITSM.
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