Job Details
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Job Description
Russian Call center Agent are needed for a well-known Travel Account in Sutherland Company.
The purpose of this position is to:
- Obtains client information by answering telephone calls;verifying information.
- Provide information and guidance in order to resolve customer issues/inquiries.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Research required information using available resources
- Identify and escalate priority issues
- Route calls to appropriate resource
Job Requirements
Job Requirements:
- University Graduate is a must.
- Fluent Russian Speaker.
- Good Command of English Language.
- 0-2 years of experience (Fresh Graduates are also welcomed to apply).
- Flexibility to work on rotational shifts basis (Morning, night and overnight).
- Gender: M/F.
- Ability to relocate to Alexandria.
- Computer Literacy.
- Good communication, problem solving & interpersonal skills.
Offered Package & Working Conditions:
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Very Attractive Packages.
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Additional Benefits (Social Insurance – Private Medical Insurance Coverage
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Transportation (Door to Door) for all the night and over night shifts.
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Professional training under the supervision of certified trainers.
Working Conditions
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9 working hours including 1 hour Break (rotational).
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2 Days off per week (rotational).
