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Job Description
- The MENA performance marketing team is looking for an outbound manager to drive customer addressability, engagement and retention across MENA. This role is at the forefront of making it easy for customers to engage with Amazon whenever they want and wherever they want.
- As the Outbound manager, you will have the opportunity to help shape and deliver the strategy to build and improve our ability to intelligently engage with customers.
- You will be the single-threaded owner for driving this across Amazon MENA and will determine critical requirements for improvements on-site, off-site as well as in app experience of our customers.
- The ideal candidate should have a strong product/program management background, have experience leading large, complex projects, and have a well-rounded technical knowledge of current CRM marketing tools.
- The candidate should also possess a strong background in data-driven analytics and insights generation, especially for free/direct marketing.
- The right person for this role will also have a business background that enables them to support a process of researching, analyzing, and reporting on hypotheses, experiments, and launches.
- They should also have a demonstrated ability to think analytically about business, product, and technical challenges, with the ability to work cross-functionally. A keen sense of ownership, drive, and scrappiness is a must.
Job Requirements
BASIC QUALIFICATIONS
- 5+ years’ of Outbound or CRM management experience managing multiple projects in timeframes ranging from sprints to 3-year plans.
- Involved in gathering requirements, doing customer analysis, and driving projects through to implementation, serving as the Product Owner in sprints.
PREFERRED QUALIFICATIONS
- Experience in push notifications, mobile apps, and email product management
- Intermediate to Advanced SQL and Excel skills
- Knowledge of HTML and PHP is preferable
- Working knowledge of CRM tools and architecture
