Job Details
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Job Description
Responsibilities:
- Work on and support key employee life cycle processes such as new starters, data management, absence management, transfers and leavers.
- Input, update and maintain all HR related data in a timely manner. Maintain the accuracy of information and key changes as and when necessary and by deadlines as required
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Meet setup SLAs and KPIs.
- Carry out audits and checks on data changes to ensure accurate and timely payment of the employee population. Maintain, manage and regularly audit all electronic personnel files.
- Participation in the continuous improvement of HR processes.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
- Participate effectively in adhoc projects assigned.
Job Requirements
BASIC QUALIFICATIONS
- Strong written and verbal communication skills (English)
- Bachelor degree and/or equivalent work experience in Human Resources
- Minimum 4 years of work experience in HR /HR Shared Service Center in similar role, preferably in Middle East region.
- Knowledge of HR processes and systems
- Experience working with KPIs and SLAs
- Proficient in Microsoft Office
- Ability to work with international teams where team members are in different locations and belong to different cultures.
- Ability to work in changing environment
- Flexibility
PREFERRED QUALIFICATIONS
- Experience with supporting HR operations for middle east countries like KSA, Jordan, Bahrain, Egypt along with UAE.
- Arabic written and verbal communication skills is an advantage
