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Customer Insights Manager

Souq.com, An Amazon Company
Dubai, United Arab Emirates
Posted 4 years ago
68People have clicked1 open position
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Job Details

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Job Description

Responsibilities

  • You know and love working with business intelligence tools, can build statistical models using multidimensional datasets and can partner with business owners to answer key questions.
  • You are analytical, innovative, creative, disruptive, and you don’t give up.
  • In this role you will have an opportunity to add new products to our inventory,
  • influence targeting strategy for our products, implement end to end reporting solutions both for Amazon / external merchants and support product managers in their day to day testing and business needs.
  • You play a leadership role in your team – they look to you for advice on analytical and business issues facing them.
  • You are right, a lot. You get a lot done.
  • You work very efficiently and routinely deliver the right things. You have a department-wide view of the analytical solutions that you build, and you consistently think in terms of automating or expanding the results company-wide.
  • You will also have the opportunity to display your skills in the following areas:
  • Interface with product managers, data engineers and software developers, gather requirements and deliver complete analytics/reporting solutions.
  • Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
  • Make recommendations for new metrics, techniques, and strategies to improve campaign targeting and measurement.
  • Improve Amazon Payment Product’s targeting capabilities/products and help business owners uncover hidden opportunities using data, analytics and machine learning.
  • Provide ad-hoc and automated access to large data sets.
  • Understand business and product strategies, goals and objectives. Set the analytics roadmap to drive the goals of the business.
  • Own the analytics for one or more product areas, lead planning, execution and delivery of projects for that area(s), manage stakeholders and internal customer/client needs/requests

Job Requirements

BASIC QUALIFICATIONS

BASIC QUALIFICATIONS

  • Bachelor’s degree in Computer Science, Mathematics, Statistics, Finance or related technical field.
  • 7+ years of relevant employment experience.
  • 3+ years of hands on experience in SQL, Excel, Linux and OLAP
  • 3+ years of hands on experience in SAS, R and/or Python (data extraction, manipulation, statistical analysis and predictive modeling)
  • 2+ years of experience in projects involving cross-functional teams and successfully completing 3-6 projects
  • 5+ years of experience in data mining using databases in a business environment with large-scale, complex datasets
  • 5+ years of experience in driving actionable insights and successful completion of 5-10 high business impact projects
  • Proven track record of strong verbal/written communication & data presentation skills, including an ability to effectively communicate with both business and technical teams across the world

PREFERRED QUALIFICATIONS

  • An MS or PhD degree in Computer Science, Mathematics, Statistics, Finance, Machine Learning or related technical field.
  • Experience in gathering requirements and formulating business metrics for reporting and analysis.
  • Experience in online advertising, loyalty programs or financial services (payments products, specifically credit cards would be ideal).
  • Experience with big data and object oriented programming languages (python, ruby, etc.).
  • Experience in Machine learning (decision trees, multivariate and logistic regression, kNN, kMeans, etc.).
  • Experience with data visualization software such as Tableau.

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