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Sr. Program Manager, Credit Ops - MENA

Souq.com, An Amazon Company
Dubai, United Arab Emirates
Posted 4 years ago
30People have clicked1 open position
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Job Description

  • With the acquisition of Souq and its affiliated businesses, Amazon is rapidly expanding its presence in the Middle East and North Africa.
  • We are looking for a dynamic and accomplished Senior Program Manager to own and manage 3P Credit Operations program in the Middle East.
  • In this position, you will launch Seller facing reimbursement policies and manage a team of Credit Ops investigators and leads in the MENA region.
  • You will own driving executive agreement and implementation of reimbursement policies and operational processes for the 3P business in the region.
  • You are expected to support the business through the development of metrics and reporting solutions, data review and in-depth analysis.
  • You will be responsible for building out the tools for analysis and data visualization as well as the processes to inform our business decisions, particularly for the new programs we are launching now.
  • You will represent this domain across in meeting and reviews across all levels of leadership and will be able to influence executive decision-makers.

Job Requirements

The ideal candidate has

  • Atleast 5+ years of experience in retail, ecommerce, consumer goods space OR 5+ years of experience in managing business for P2P transactional platforms
  • An independent self-starter who thrives in connecting people and ideas and has a strong entrepreneurial drive.
  • Ability to define efficient and scalable processes that balancing customer expectations and Amazon costs
  • Strong negotiation abilities and financial acumen, a high degree of ownership and integrity, and a high attention to detail.
  • Excel at communication and are comfortable with playing a lead role in a highly visible organization.
  • Ability to influence executive decision-makers, helping them to understand the proposition of the used and open box business.
  • Proven ability to work with global cross-functional teams and outside partners to drive growth and process improvement for your business.
  • Is able to manage multiple competing priorities smoothly

BASIC QUALIFICATIONS

  • Master’s Degree in Business or Operations Management
  • 5+ years of experience in managing liquidation and related value recovery services in the retail, internet, consumer goods in the B2C or B2B domain.
  • Demonstrated ability to deliver both strategic and tactical results
  • Strong quantitative and qualitative analytical skills, excellent attention to detail and good business judgment
  • Ability to think strategically, gather and interpret data, and make business recommendations to senior stakeholders in the organization
  • Proven experience in managing, building and developing a high performance team
  • Strong oral and written communication skills in English (including experience reviewing results with senior management and working in a global team setting)

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JobsProject/Program ManagementSr. Program Manager, Credit Ops - MENA