IT Technical Support Engineer - Sharqia

Ahram Security Group - 10th Of Ramadan City, Sharqia

Applicants for
1 open position
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Profit Share, Medicial & Life Insurance
1 open position
About the Job
  • Provide user support and Technical support service on company-supported computer applications and platforms.
  • Troubleshoot problems and advise on the appropriate action
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all Received Incidents
  • Administer help desk software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates
Job Requirements
  • University degree in the field of Engineering /computer science and/or 1- 3 years equivalent work experience.
  • Oral and written communication skill
  • Hands-on experience in troubleshooting hardware.
  • Customer service orientation
  • Oral and written communication skill
  • Attention to detail
  • Stress tolerance
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices.
About this Company

The Ahram Security Group ASG: is one of Egypt's leading private investment groups.

ASG possesses a solid foundation the lock industry and has capitalized on Egypt's investment-rich economic climate to aggressively expand into end-users,contractors, project sand... (More)

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