Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:
Job Description
- Monitoring calls of the agents
- Taking inbound calls for the first time
- Training agents and following up with them
- Developing objectives for the call centre’s day-to-day activities
- Collecting and analyzing call-centre statistics (sales rates, costs, customer service metrics etc.)
- Quality and following up calls
- Handle software problems in the call center
Job Requirements
Qualification & Education:
- Possession of a bachelor’s degree from an accredited university
Experience:
- Past proven working experience as a Call center supervisor or quality
Training & Knowledge & Skills:
- Proven ability to both leads and work within a team, and to employ both non-traditional and traditional approaches toward problem-solving.
- Good communication skills, both written and verbal.
- Excellent negotiation skills and persuasiveness whilst maintaining a professional approach.
- Proven ability to use own initiative, and the ability to act decisively on own authority when required.
