System Analyst (Microsoft CRM 365/Qlik/QlikSense) | IKEA | Service Office, Dubai

Al-Futtaim - Dubai ,United Arab Emirates

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Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job

Key Specific Accountabilities:

Solution Scoping

  • Conduct detailed investigation and documentation of solution requirements in coordination with end & super users. Carry through the agreed and scheduled development with respective consultants & developers.
  • Review existing system capabilities, workflows and scheduling limitations to determine if requested solution or changes are feasible to implement within the current environment.
  • Ensure completeness of technical requirements and functional architecture analysis for the design and implementation of the solution while identifying the gaps or challenges (if any).
  • Perform system analysis, design, and configuration and provides technical guidance on the business impact and opportunities while defining a roadmap of the solution(s)

Digital & Multi-Channel Retailing

  • Manage & implement quarterly Service Packs & Hot Fixes with no or minimal impact to the day to day business operations in all 3 countries.
  • Support the MV-Microsoft Dynamics (Navision), Microsoft CRM 365, MV QlikView / QlikSense, Online Checkout – the IKEA IT infrastructure – ensuring all departments and functionalities are utilised to the full.
  • Implement the Global-IKEA and Al-Futtaim Group’ strategy through delivering the global e-Commerce & One-Web platform to support multi-channel sales, direct to customers and Promoting B2B (Business 2 Business) sales
  • Ensure the optimization of existing & new ‘IKEA FAMILY’ (Loyalty Program) strategy while upgrading to Microsoft CRM 365 to create a 350 view of our customers across the region.

Principal Tools & Relation

  • Work closely with Global support team for all centralised IT tools (IXP [EDI], IRW, e-Commerce, PTAG plus, Catalogue production, IKEA Toolbox etc.) which are owned and provided by the principal to ensure effective implementation and seamless integration.
  • Continuous processes & systems’ optimisation to ensure efficiency in the recently launched ‘Central Unit’ & ‘Service Products’ across all regions.

Business Operational Support

  • Provide efficient users’ & operational support for all local & international retail functions (x4 stores, x1 cocp,2 x service offices,3 x e-Commerce) and External warehouse operations (x3 3PL warehouses)
  • Closely work with IKEA & Inter-IKEA Global IT team to support/rollout principle provided tools for co-workers (CDS, etc.) & our customers (Planners, ROIG portals, etc.)
  • Administer all on premise SQL databases to ensure there is continuous Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring/troubleshooting tools.

Audit & Compliance

  • Periodically review & audit applications & database authorizations matrix, Roles & permissions and ensure compliance as per IKEA Global & Al-Futtaim Audit.
  • Work/Administer various ETL activities also ensuring proper documentations/approvals are in place.
  • Work with group’ technical team to ensure all database’ backups, Recovery plans & data are in acceptable mode.
About this Company

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles.

Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the... (More)

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