Customer Service Executive

GS1 -
Cairo, EgyptPosted 4 years ago

12Applicants for1 open position

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Acts as the single point of contact to walk-in potential members/members
Communicate with online visitors using GS1 online platforms
Welcomes walk-in potential customers at GS1 office to explain GS1 services, reviews and receives the documents needed
Log all member data and service calls into Salesforce (CRM GS1 Software)
Assist members in creating their login credentials on MyGS1
Onboard members on how to use Different GS1 Platforms
Responsible for the whole contracting cycle with regards to GS1 ID Keys; from the moment, potential member walks into the office or calls over the phone, presents his/her legal documents, is on-boarded on GS1 services, signs the contract and receives GS1 ID Keys
Finalizes the contracting process with the needed documents and assures the quality of data.
Research and implement data changes in data cleansing projects to maintain data accuracy
Provide support on-site at GS1 events when needed
Maintains regular consistent and professional attendance, punctuality, and personal appearance
Initiate and maintain effective interpersonal relations with members, peers, and staff
A timely and thorough response to walk-ins, phone calls, email and other requests
Collaborate with various departments to ensure a cohesive work environment
Ensure submission of weekly/biweekly/monthly reports to a manager on time
Direct walk-in customer’s leads to the related department