Customer Service & After Sales Engineer

Madar plus - Obour City, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Handle telephone support and escalate calls when deemed necessary and appropriate.
  • Handle assigned tickets.
  • Design and generate/amend new or existing reports.
  • Handle client/user or internal documentation.
  • Work and ensure that client and project deadlines are met.
  • Ensure that all client works and requests are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready.
  • Contribute to knowledge sharing amongst other team members.
  • Liaise with release management and carry out testing and client upgrades as required
  • Communicate any client feedback to team leader and management.
  • Handle other specific tasks as assigned by superiors and as required by the Company.
  • Contribute to internal process improvement initiatives.
  • Handle the inputting of time sheets within 24 hours of working on a job or a task.
Job Requirements
  • BSc. in Engineering is a must (Mechatronics or Mechanical departments).
  • Experience: From 3 To 5 years
  • Excellent verbal and written communication skills
  • Good investigative and problem-solving skills
  • Excellent in Microsoft Office
About this Company

Madar+ is an international company specialized in building and decoration materials. It is one of Daaboul Industrial Group companies which was founded in 1976, it is one of the pioneering companies in the Middle East to produce Aluminum Rolling Shutter. Quality at Madar+ is... (More)

Industry: Manufacturing
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