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Job Description
- Meeting guests at the airport
- Escorting guests to their accommodation
- Handling client issues, such as: lost luggage or passports.
- Handle feedback and complaint in a professional manner
- Act as a liaison between the office and the field staff (drivers, guides and freelancers)
- Work in complete cooperation with the rest of the office team (reservations, account and general manager)
- Be flexible to work outside office hours
- Optimize tour handling and other administrative procedures
- Handle the sudden circumstances of clients.
- Preparing tour ground reservations.
- Cooperate with the related departments and service suppliers to ensure fulfillment of the client’s requirements and gain his satisfaction.
- Arrange holidays and travel options, working with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements.
- Handling hotel/cruise/transportation bookings and services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Carry out weekly reports to Manager
- Dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions
- Accompanying customers on excursions when needed
- Taking part in and organizing daytime and evening entertainment
- Keeping basic accounts and records and writing reports
Job Requirements
The job interview & training sessions will be in English language only.
- Excellent communication skills both written and verbal
- Customer-service orientation
- Time-management, planning and organizing skills
- Discipline and stress resistant
- Flexible, hard-working and team player
- Good computer skills
- Easily and quickly identify and resolve problems.
- From 2 to 5 years of experience is a plus.
- Ability to work well under pressure
- Communication skills
- Customer service skills
- Organizational skills
- Good time management skills.
- Strong knowledge of Travel and Tour Operations
- Able to prioritize, manage time and work to deadlines.
- Being responsible and proactive
- Outgoing personality, energetic, confident and willing to work hard
- Ready to work during the public holidays based on rotation.