Job Details
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Job Description
- Managing incoming calls using a multi-line phone system
- Manage work orders thru email and responds to emails for service requirements
- Scheduling jobs and assigning to crew
- Respond promptly to customer inquiries; handle/resolve customer requests
- Perform other administrative duties such as filing, photocopying, transcribing and faxing
- Other office duties as needed
Job Requirements
- 2+ years in Customer Support
- Proficient in Microsoft Office/Word/Excel
- Strong customer service skills
- Bookkeeping ability a plus
- Presentable
- Very pleasant personality
- Helper
- Extensive experience with CRM and Support Software.
- Strong analytical, problem solving, communication and coordination skills.
- Must be team-oriented and willing to work as part of a growing organization
- Able to provide clear and concise communications regarding outages to high-level stakeholders
- Exceptional communication skills, both verbal and written
- A team player and the ability to work well with a diverse workforce
- A natural curiosity about technology
- Able to work in a fast-paced environment with multiple projects and deadlines
