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Job Description
- Oversee the day to day reservations of Hotel bookings and additional services.
- Handling inquiries in a professional and timely manner.
- Ensure all data on the system are accurate.
- Work with the team members and superiors to investigate flight, Hotel services related complaints and put in new processes to prevent further issues.
- Negotiates suppliers for refund and amendment issues.
- Supporting other departmental functions as required.
- Supervises and motivates team members.
- Work with Aviation team members on new packages product options.
- Optimize pricing of booked products
- Maintain good communication & relationship with supplier’s sales teams.
- Updates operation manager & content officer with airlines offers & promotions in timely manner
Job Requirements
- Problem-solving skills.
- Active, Persuasive and result oriented.
- Persistence and able to plan and organize activities and resources.
- Ability to build an effective team.
- 15 years experience
- Max age 50 years
- Fluent in English,
- Good Italian & Russian
- Effective communication and negotiation skills.
- Ability to have a clear vision.
- Full Awareness of the Surrounding area