GBS- HR Operations Associate – Benefits Administration (Other Benefits)

Pepsico -
Cairo, EgyptPosted 4 years ago

629People have clicked1 open position

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Administer severance process back office operations (Data Integrity/Inter-departmental coordination/Documents generation/dispatch/reporting).
Develop and update enrollee list (Life insurance, Executives’ medical insurance, Delta insurance).
Process quarterly invoices (Life insurance, Executives’ medical insurance, Delta insurance).
Coordinate executives’ medical cards issuing process.
Finalize life insurance claims (death and disability cases) in coordination with finance and field teams.
Process one time payments (Iftar/Eid/etc..).
Work with Total Rewards team on wellness campaigns activation and communication.
Deliver services at the defined at the Service Level Agreements/Key Performance Indicators and drive operational efficiency and continuous improvement.
Ensure consistent service delivery of agreed process and complete transaction tracking to capture Service Level Agreements.
Partner with team to execute plans to improve customer satisfaction with a focus on processes.
Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
Manage escalation and takes ownership for ultimate issue resolution.
Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.

0-2 years HR Shared Services process and Service Level Agreement management experience.
Service management and ticket management system experience.
Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
High level of accuracy and attention to details.
Very good English language skills.
Ability to work with different geographies and cultural experience sensitivity.