GBS- HR Operations Associate – Benefits Administration (Other Benefits)
Pepsico -
Cairo, EgyptPosted 4 years ago629People have clicked1 open position
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Job Description
- Administer severance process back office operations (Data Integrity/Inter-departmental coordination/Documents generation/dispatch/reporting).
- Develop and update enrollee list (Life insurance, Executives’ medical insurance, Delta insurance).
- Process quarterly invoices (Life insurance, Executives’ medical insurance, Delta insurance).
- Coordinate executives’ medical cards issuing process.
- Finalize life insurance claims (death and disability cases) in coordination with finance and field teams.
- Process one time payments (Iftar/Eid/etc..).
- Work with Total Rewards team on wellness campaigns activation and communication.
- Deliver services at the defined at the Service Level Agreements/Key Performance Indicators and drive operational efficiency and continuous improvement.
- Ensure consistent service delivery of agreed process and complete transaction tracking to capture Service Level Agreements.
- Partner with team to execute plans to improve customer satisfaction with a focus on processes.
- Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
- Manage escalation and takes ownership for ultimate issue resolution.
- Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
Job Requirements
- 0-2 years HR Shared Services process and Service Level Agreement management experience.
- Service management and ticket management system experience.
- Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
- High level of accuracy and attention to details.
- Very good English language skills.
- Ability to work with different geographies and cultural experience sensitivity.