GBS- HR Operations Associate – Benefits Administration (Other Benefits)

Pepsico - Cairo

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Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Administer severance process back office operations (Data Integrity/Inter-departmental coordination/Documents generation/dispatch/reporting).
  • Develop and update enrollee list (Life insurance, Executives’ medical insurance, Delta insurance).
  • Process quarterly invoices (Life insurance, Executives’ medical insurance, Delta insurance).
  • Coordinate executives’ medical cards issuing process.
  • Finalize life insurance claims (death and disability cases) in coordination with finance and field teams.
  • Process one time payments (Iftar/Eid/etc..).
  • Work with Total Rewards team on wellness campaigns activation and communication.
  • Deliver services at the defined at the Service Level Agreements/Key Performance Indicators and drive operational efficiency and continuous improvement.
  • Ensure consistent service delivery of agreed process and complete transaction tracking to capture Service Level Agreements.
  • Partner with team to execute plans to improve customer satisfaction with a focus on processes.
  • Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
  • Manage escalation and takes ownership for ultimate issue resolution.
  • Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
Job Requirements
  • 0-2 years HR Shared Services process and Service Level Agreement management experience.
  • Service management and ticket management system experience.
  • Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
  • High level of accuracy and attention to details.
  • Very good English language skills.
  • Ability to work with different geographies and cultural experience sensitivity.
About this Company

We are a leading global food and beverage company with brands that are respected household names throughout the world.

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