Call Center/Customer Service Agent - Offshore Account

Egy Fancy Designs - Shubra, Cairo

Applicants for
15 open positions
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
4,000 to 9,000 EGP per month
Arabic, English
15 open positions
About the Job

Fluent English Customer Service Representatives are needed for a new Offshore account (USA)

  • Answering incoming calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Manage and resolve customer complaints.
  • Provide customers with service in a friendly, confident and knowledgeable manner.

Working Conditions

  • Location: Shoubra, A3'a Khan Towers
  • Fixed working hours:
  • 1:00 PM – 9:00 PM (Female)
  • 3:00 PM – 11:00 PM (Male)
  • 11:00 PM – 07:00 AM (Male)
  • Fixed 2 Days Off
Job Requirements
  • Fluently English Speakers is a Must.
  • Strong phone and verbal communication skills along with active listening.
  • Previous experience in a call center or customer service environment.
  • Ability to handle the stressful situation appropriately.
  • High College Graduated.
About this Company

EGY FANCY DESIGNS is an advertising agency providing full scale digital marketing, web designing and developing. Founded in 2011 and we are getting bigger.
- The basis of our success are our good relations with clients, regional partners, employees and local communities.... (More)

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