Advanced Customer Support Engineer – Apps DBA

Oracle - Cairo

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Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Works at customer site in the implementation, configuration, maintenance, troubleshooting and Upgrade of Oracle Applications R12, Oracle MW components (Web Logic, OID, etc..)
  • Works with support to resolve Customers SRs.
  • Conduct knowledge transfer sessions both within the Oracle team and to end users.
  • Work closely with the functional team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
  • Ensures that new services are appropriately captured and put in ACS corporate repository
  • Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified Supply Chain area.
Job Requirements
  • Highly experienced in the implementation, configuration, maintenance, troubleshooting and Upgrade of Oracle Applications R12.
  • Proven exposure of installation of Oracle Application R12.1 & R12.2 on Enterprise Linux production environments.
  • Experienced in installation and managing middleware components like Oracle WebLogic server, OID etc.
  • Good Conceptual knowledge of Oracle RDBMS internals, Backup & Recovery using RMAN, performance tuning, logical and physical design of database.
  • Experience working in an enterprise environment and supporting critical production databases and applications.
  • Experience in installing, configuring, upgrading and administering different versions of Oracle Database.
  • Strong experience working as an Oracle Applications DBA in 12.x versions. Solid understanding of the product architecture and ability to analyze and solve issues across multiple layers of the stack.
  • Exposure to RAC and ASM Administration.
  • Must have the ability to upgrade and migrate databases from one platform to another using various tools like Oracle Data Pump, RMAN and TTS/XTTX and execute migrations using such tools.
  • Hands-on experience with Oracle Enterprise Manager.
  • Must be familiar with day-to-day operations such as monitoring, performance tuning and making recommendations after generating AWR and ADDR reports.
  • Troubleshooting memory related errors with Oracle 12c and Patching with RAC and Non RAC.
  • Provide support for Oracle database environments that include problem identification, reporting, tracking, analysis, and resolution.
  • Strong shell scripting knowledge.
  • Good knowledge of PL/SQL.
  • Experience in working with Oracle Applications & Databases running on Oracle Cloud platform.
  • Experience in migrating on premise databases to Oracle Cloud.
  • Basic software networking skills.

Other Qualifications:

Strong English written/verbal communications

  • Self-motivated individual who works well in a team environment.
  • Willingness to work in shifts & weekends as required.
  • Willingness to travel in the region (MEA) and work out of client locations.
  • Willingness to provide on-call support on a 24/7 basis when needed.
  • Experience in working as part of Global/ Matrixed/ Remote teams.
  • Self-driven, ability to work under minimal supervision.
  • Excellent Analytical skills.
  • 6 years+ of overall experience in relevant technical roles.
  • Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.
About this Company

With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in software as a service, platform as a service, infrastructure as a service, and data as a service.

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