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Job Description
- Greet customers entering establishments.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Assist with placement of orders, refunds, or exchanges.
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Checking the maintaining checkout areas clean and tide.
- Performs miscellaneous job-related duties as assigned.
Job Requirements
- Bachelor's degree
- Knowledge of customer service principles and processes
- Experience in a retail, customer service or sales environment
- 2- 4 years in same position
- Fluent in written, spoken and read English
